Refund Policy

Last updated: July 28, 2026

We want you to feel comfortable trying Selka. If Selka is not right for you, email hugo.norrbom@gmail.com within 30 days of confirmed delivery and include your order number.

30-day satisfaction guarantee

• The guarantee covers one opened jar per customer or household.
• You do not need to return that opened jar.
• On multi-jar orders, we may refund one opened jar. Any additional jars must be unopened, sealed, and returned after we provide written authorization and return instructions.
• Do not send a return to our fulfillment partner or to the address on the label unless we have approved it in writing.

Approved refunds are sent to the original payment method. Shopify may show the refund as pending for up to two business days, and your bank or card issuer may take up to ten business days to post it.

Original shipping charges are not refundable under the satisfaction guarantee. We refund shipping when an order was not shipped or when we sent the wrong, damaged, or defective item.

Damaged, defective, or incorrect orders

Contact us within 30 days of delivery. Include your order number and clear photos of the product, packaging, shipping label, and lot number when available. We will review the issue and, when approved, send a replacement or refund.

Packages that appear lost

Contact us within 30 days after the estimated delivery date. We will review the tracking record and work with the carrier and fulfillment partner. If the order is confirmed lost, we will replace it or issue a refund.

Address errors and unclaimed packages

Please check the shipping address before placing your order. Contact us immediately if you notice an error. Changes and cancellations are not guaranteed after fulfillment begins. If a package is returned because the address was incorrect, incomplete, or unclaimed, additional shipping charges may apply before it can be resent.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

Contact: hugo.norrbom@gmail.com